It is your responsibility to be informed of your insurance benefits prior to the initial visit.

Contacting the insurance company directly will help you to better understand your plan and how benefits may be applied. The customer service number is usually located on the back of the insurance card.  Below are a some questions to ask your insurance company that may help you better understand your plan and coverage for services.

  • What are my out-patient occupational, physical and/or speech therapy benefits? Out-patient mental health therapy benefits?

  • Do I need prior-authorization to see an occupational, physical, or speech therapist? A mental health therapist?

  • What is my deductible (the amount that is paid out of pocket before benefits begin)? Is there a separate out-of-network deductible?

  • When do my benefits renew (per calendar year or plan year)?

  • What are my in-network and out-of-network benefits?

  • What’s my copay/percentage paid per visit?

  • How many therapy visits are covered?

  • Are therapy services a combined benefit for occupational, physical and speech therapy?

  • Are there any exclusions for Neurodevelopmental Therapy or for Developmental Delay?
  • Are any diagnoses excluded that I should be aware of?
  • Is Neurotherapeutic Pediatric Therapies Inc. an in-network or an out-of-network provider? (Tax ID# is 208439757)